faq

What materials do you use?
Saint Violet pieces are crafted using gold-filled findings and select pendants in gold-plated sterling silver with natural stones.

Are the stones natural?
Many Saint Violet pieces feature natural stones. Because of their nature, each stone may vary slightly in color, pattern, shape, and natural inclusions.

Will my piece look exactly like the photo?
For hand-carved stone charms and one-of-a-kind pieces, you will receive the exact piece shown on the product page unless otherwise noted. For designs made with natural materials or repeatable styles, slight variations may occur. Any product-specific details will always be noted on the product page.

How long will my order take to ship?
Ready-to-ship items: 3 to 5 business days
Made-to-order items: 7 to 14 business days

Do you accept returns?
Eligible exchange requests made within 7 days of delivery may be approved for store credit. Visit our Returns page for full details.

Do you offer custom pieces?
Custom requests may be accepted depending on availability and scope. Contact the studio at info@saintvioletco.com for inquiries.

How should I care for my jewelry?
Visit our Care Guide for full care instructions.

How can I contact you?
Reach out at info@saintvioletco.com